Can you explain Dust Bunny Services’ policy for cancelling or rescheduling a cleaning appointment? How much notice is required, and are there any fees associated with cancellation or rescheduling?

At Dust Bunny Services, we understand that sometimes plans change and you may need to cancel or reschedule your cleaning appointment. We strive to be as flexible as possible, but we also have policies in place to ensure fairness and efficiency for our clients and staff.

  • Notice Period for Cancellation/Rescheduling: We kindly request that you provide us with at least 48 hours’ notice if you need to cancel or reschedule your cleaning appointment. This allows us sufficient time to adjust our schedules and allocate our resources accordingly.
  • Same-Day Cancellation Fee: In the event of a cancellation on the same day as the scheduled cleaning, a fee of 50% of the service cost will be charged. This fee is necessary due to the costs associated with committed staff time and the loss of opportunity to allocate that time to another client.
  • Rescheduling a Cleaning: If you wish to reschedule your cleaning service, please contact us at your earliest convenience. We will do our best to accommodate your new preferred date and time, subject to availability.

We recommend contacting us as soon as you know about any changes in your schedule to avoid any cancellation fees and to help us provide continuous and efficient service to all our clients. Our goal is to provide you with flexible and convenient cleaning solutions, and your understanding and cooperation in adhering to our cancellation policy are greatly appreciated.