FAQs – Page 4 – Dust Bunny Cleaning Services | Commercial, Childcare, Medical, Body Corporate, and Builders Clean

Q: Do I Need to Provide a Mop, Bucket, or Vacuum for Cleaning?

No need to worry if you don't have cleaning equipment like a mop, bucket, or vacuum — Dust Bunny Services has got you covered! Our cleaning professionals come equipped with a versatile travel wet/dry mop suitable for all types of non-carpeted floors, ensuring they are sparkling clean without the need for your own supplies. When it comes to carpeted areas, we trust in the quality and efficiency of Dyson vacuums to provide a thorough clean. However, we understand that you may have preferences regarding cleaning tools, especially if you have specialized equipment. If you prefer us to use your own mop or vacuum during our service, simply let us know when you book your appointment. We're happy to accommodate your preferences to ensure the cleaning is done just the way you like it.

Q: How Can the Cleaner Access My Home If I Am Not Present?

No problem at all! If you won't be home to welcome our cleaning professional, simply provide us with detailed instructions for entering your home when you book your appointment. This could include information on where a key is hidden, a code for a key lockbox, or any other access method you’re comfortable with. We take the security of your home very seriously. Once the cleaning is completed, our staff will ensure that your home is securely locked and left exactly as per your specified exit instructions. This process is designed to be convenient and worry-free for you, maintaining the highest standards of security and respect for your property. Just let us know your preferred arrangements, and we’ll handle the rest.

Q: What Happens if the Cleaning Takes Longer Than Expected?

At Dust Bunny Services, our commitment is to the quality of service, not merely the clock. For standard cleaning jobs, we operate on a service quote basis, rather than a time-based quote. This approach ensures that our team stays on site for as long as necessary to complete the cleaning to our high standards, without any additional cost to you. In instances where you have opted for an hourly cleaning service, the duration will adhere to the time frame you requested. However, for our regular service offerings, our focus is on delivering a thorough, complete clean, regardless of the time it takes. This policy is part of our dedication to providing exceptional service and ensuring your absolute satisfaction with the end result.

Do I Need to Provide a Mop, Bucket, or Vacuum for Cleaning?

By Dust Bunny Staff|2023-12-31T16:32:21+11:00January 2nd, 2018|Categories: Products and Equipment, Vacation Rental Cleaning|

No need to worry if you don't have cleaning equipment [...]

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How Can I Communicate Specific Cleaning Instructions or Special Requests to the Cleaners?

By Dust Bunny Staff|2023-12-31T11:42:41+11:00January 1st, 2018|Categories: Services|

Absolutely! At Dust Bunny Services, we not only welcome but [...]

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Are There Discounts Available for Regular Customers at Dust Bunny Services?

By Dust Bunny Staff|2023-12-31T17:06:20+11:00January 1st, 2018|Categories: Billing|

Absolutely! At Dust Bunny Services, we value our loyal customers [...]

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Can Dust Bunny Services Help with Cleaning After Renovation Work?

By Dust Bunny Staff|2023-12-31T11:37:21+11:00January 1st, 2018|Categories: Services|

Certainly! If you've recently completed renovation work, Dust Bunny Services [...]

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Can I Have the Same Cleaner for Each of My Cleaning Appointments?

By Dust Bunny Staff|2023-12-31T11:40:11+11:00January 1st, 2018|Categories: General|

At Dust Bunny Services, we understand the importance of familiarity [...]

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How Can the Cleaner Access My Home If I Am Not Present?

By Dust Bunny Staff|2023-12-31T11:47:32+11:00January 1st, 2018|Categories: General|

No problem at all! If you won't be home to [...]

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Is My Presence Required During the Cleaning Service?

By Dust Bunny Staff|2023-12-31T11:45:31+11:00January 1st, 2018|Categories: General|

At Dust Bunny Services, your convenience is our priority. You [...]

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What Happens if the Cleaning Takes Longer Than Expected?

By Dust Bunny Staff|2023-12-31T11:13:06+11:00January 1st, 2018|Categories: General|

At Dust Bunny Services, our commitment is to the quality [...]

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Can I Request Cleaning Services Just for Common Areas?

By Dust Bunny Staff|2023-12-31T11:09:56+11:00January 1st, 2018|Categories: General|

Absolutely! At Dust Bunny Services, we understand that sometimes your [...]

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In Which Areas Does Dust Bunny Services Operate?

By Dust Bunny Staff|2023-12-31T17:04:42+11:00January 1st, 2018|Categories: General|

Dust Bunny Services proudly offers a range of cleaning solutions [...]

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